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Professional experience
Welcome my experience...
I am passionate, skilled, and experienced in process/workflow optimization, and project management. I strive to assist in successfully completing projects and achieving full potential through optimization.
Initiated and successfully executed a client engagement strategy, resulting in a 20% increase in new client acquisitions within the first six months...
Projects
Client Relationship Enhancement Initiative: Implemented a client feedback system resulting in a 15% increase in client satisfaction scores and a 20% reduction in client churn rate...
2020 - 2022
Operations Manager
Bansem Group Limited (Uganda)
Improved operational systems, processes, and policies, leading to enhanced management reporting and organizational planning...
Projects
HR and Finance Process Optimization: Implemented process improvements in HR and Finance departments, resulting in streamlined workflows and improved efficiency...
2019 - 2019
General Manager
Iconstar Limited (Uganda)
ICON LOUNGE
Executed a marketing campaign resulting in a 25% increase in foot traffic, increased table turn time with rush hour offers and a 15% increase in revenue...
Projects
Marketing Campaign Success: Led a marketing campaign resulting in a 30% increase in social media engagement and a 20% increase in online reservations...
2017 - 2018
Compliance, Quality &Corporate Affairs Specialist
Italent Management Sdn Bhd
(Malaysia)
Successfully led the implementation of ISO 27001:2013 certification, achieving compliance with international information security management standards...
Projects
ISO 27001 Certification: Led the certification process resulting in a 20% improvement in data security measures and a 15% increase in customer trust and confidence...
2011 - 2013
Market Surveyor
E-Track Fieldwork Management Sdn Bhd
(Malaysia)
Conducted market research leading to the identification of emerging trends, contributing to a 20% increase in market share for client products...
Projects
Market Trends Identification: Conducted in-depth market analysis resulting in a 25% increase in sales for client products and services...
Education
2016 - 2018
Master's Degree in Corporate Governance
HELP University (Malaysia)
I pursued advanced studies in corporate governance, gaining comprehensive knowledge and skills essential for effective business management, structures, finance and operations.
2010 - 2016
Bachelor's Degree in Law
University of London
My undergraduate studies focused on legal theories of company law, contract, and corporate law, providing a solid foundation for understanding legal dynamics in business and corporate law/compliance principles.
Certificates
Capstone: Applying Project Management in the Real
Google Issued May 2024
Credential ID: GPXJYM4U6CGX
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Lean Six Sigma White Belt Certification
The Council for Six Sigma Certification (CSSC)
Issued Oct 2023
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ISO/IEC 27001:2013 - Internal Auditing Computer and Information Systems Security/Information Assurance Training
SIRIM QAS InternationalSIRIM QAS International
Issued Jul 2017
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Skills & Expertise
I possess a diverse skill set including strategic planning, process optimization, team leadership, and project management. My expertise extends to data analysis, problem-solving, and effective communication.
Proficiencies:
Creative campaign development, client advisory and relationship, organizational skills, management, project management, contract management, workflow and process management, Microsoft Office, contracts, and proposal writing, information governance, data privacy.
Tools and databases:
Monday.com, Asana, Microsoft Teams, Microsoft Office, Canva.
Others:
Communication skills, leadership and team management, creativity and innovation, adaptability and flexibility, problem-solving and analytical skill, relationship building and networking, time management and organization.
